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VoIP stands for Voice over Internet Protocol. VoIP allows phone calls to be dialed and received over a network, either a Local Area Network (LAN) or the Internet. Your voice gets converted into a digital form, sent across the network, and converted back to analog so the person you are calling can hear you.

PBX stands for Private Branch Exchange. Our PBX is a computer that gets installed in your office or our hosting facility to allow your office phone network to phone other people within your office or across the Internet. The types of phones that can interface with our PBX include analog phones, software phones, and hardware IP phones.

Our PBX can connect to analog phone lines from the PSTN (Public Switched Telephone Network). We can install hardware to interface analog phone lines to our PBX.

Our PBX can connect with analog phones and SIP based hardware IP phones. If your office has existing Nortel, Norstar, Meridian, NEC, Avaya, or Mitel phones, please email us for more information.

Our PBX can be programmed to match any extension numbers you already have.

The PBX can be setup to either dial directly, or a number prefix (example: 9) is dialed before the outgoing phone number to be called. As this is a modern system, there is no requirement to dial a prefix for any outside calls.

911 calls can be placed by either dialing 911 directly, or by dialing the number prefix for an outgoing phone call and then 911. 911 calls are best accomplished by having a traditional phone line in your home or business set to a minimum of local phone service.

We can connect your office networks together so that all of them become one giant network. We can use a Virtual Private Network to accomplish this. Your computer data and VoIP data will be encrypted and go to each office over the Internet. Using VoIP, your company will have a cost savings in making phone calls versus traditional long distance phone calls over the regular telephone system.

We can specify equipment that will allow workers that are outside of your offices to make and receive phone calls and transfers from your office all the while appearing as a local extension on your PBX.

This situation is good for workers that are at their homes or travelling.

If you use IP phones, we can design and maintain a list of extensions for you. The list can be uploaded into each IP phone for dialing.

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